Microsoft Support Hours Revised for Spring/Summer 2011 – North America

Microsoft Dynamics Support business hours are:

Monday – Wednesday, & Friday, 8:00 A.M. – 8:00 P.M. Central time
Thursday, 10:00 A.M. – 8:00 P.M. Central time
Exceptions:

The Developer (Tools) support team’s regular business hours are:

Monday – Wednesday, & Friday, 8:00 A.M. – 5:00 P.M. Central time
Thursday, 10:00 A.M. – 5:00 P.M. Central time

Microsoft Office Accounting (MOA) support team’s regular business hours are:

Monday – Friday, 8:00 A.M. – 8:00 P.M.
Microsoft Dynamics Retail Management System (RMS) and Microsoft Dynamics POS:

24×6 eSupport is offered Sunday 2:00 P.M. – Saturday 2:00 P.M (excluding holidays)
The support hours for Microsoft Dynamics teams will be affected by the following holidays. All of the times listed are Central time.

These hours do not apply to the 24X7 severity level 1, A or system down requests.
Please note that MOA support hours are not affected and will be open during regular business hours.

Memorial Day
Phone Hours

Friday, May 27
8 a.m. – 8 p.m. (Normal Business Hours)

Monday, May 30
Closed

Tuesday, May 31
8 a.m. – 8 p.m. (Normal Business Hours)

4th of July
Phone Hours

Friday, July 1
8 a.m. – 8 p.m. (Normal Business Hours)

Monday, July 4
Closed

Tuesday, July 5
8 a.m. – 8 p.m. (Normal Business Hours)

Labor Day
Phone Hours

Friday, September 2
8 a.m. – 8 p.m. (Normal Business Hours)

Monday, September 5
Closed

Tuesday, September 6
8 a.m. – 8 p.m. (Normal Business Hours)

Whenever you have a support question, use CustomerSource (https://mbs.microsoft.com/support/newstart.aspx) as a way to find the technical information you need. Features such as Knowledge Base, Technical FAQ and Discussion forums are available 24 hours a day, seven days a week.

Now Available Round 2 U.S. Payroll Tax Update for Microsoft Dynamics GP

Round 2 Tax Update for 2011 has been released. Round 2 update includes a data and code change. This update requires that the Automatic Update be processed along with installing the msp file on all workstations.

Important Note: The FICA/Social Security withholding changed for employees from 6.2% to 4.2% in 2011. Round 1 included the change to both the Employee and Employer portion due to Microsoft Dynamics GP calculation being based from one amount. Due to this, General Ledger posting, inquiries and reports that show FICA amounts for employers will be calculated using 4.2% for payruns that are processed with Round 1. Round 2 Tax Update includes changes to the employer portion to bring back to 6.2%. We understand the challenges you face with this: however, it was important to release with accurate employee paychecks starting January 1, 2011.

Call us for the details at 866-794-1275 X 301 or email me cirons@admiral-west.com .

Service Pack Now Available for Advanced Allocations

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We are happy to announce our latest release of Advanced Allocations for Dynamics GP. 

New features and functionality include:

  •  Transaction Allocations.  You can now allocate individual transactions, not just account balances.  When a recipient account receives an allocation, the allocation will be complete with source transaction information such as: Vendor, document number, date, and transaction description. 
  • Post Allocation Transactions to Your Choice of Ledgers.  If you are using GP2010, you can post allocation entries to one of three difference ledgers.   This allows you to produce financials and other reports with or without the effect of allocation entries.  This feature also lets you segregate allocated amounts by column on your FRx reports.
  • Target Account Masking.  If you allocate from accounts to the same accounts just in a different cost center or department, this feature is a real time saver and will greatly reduce the number of allocations that need to be set up.  See our latest online demo for details.
  • Edit List Process.  If you attempt to post to the GL allocations that have invalid accounts, you will be presented with a list of the invalid accounts, and you will not be able to complete the post.  Further, you will be warned via a report (in addition to the current warning you receive on the setup form) if there are allocations where the target account percentages to not equal 100%. 
  • Cleaner Reports.  All reports have been revised so they are easier to read.
  • Revised Online Help. 

 Call us today to schedule your upgrade!

Important Information Regarding Management Reporter and Microsoft FRx

Management Reporter Feature Pack 2, released in December, contains key features that FRx customers have been waiting for, including currency translation support for Microsoft Dynamics GP and integration with Microsoft Forecaster. The integration to Forecaster will allow Management Reporter customers to include budget data from Forecaster on their financial statements.

Since the release of Management Reporter, Microsoft Dynamics GP partners have had options to occasionally sell Microsoft FRx on an exception basis to customers that required one of these features. Effective March 1, 2011, Microsoft FRx exception sales will no longer be available. Management Reporter will be the only option for Microsoft Dynamics GP customer’s financial reporting needs. Customers registered for Microsoft FRx prior to March 1, 2011 may continue to use Microsoft FRx, but will no longer be able to purchase additional users.

Microsoft FRx will continue to be supported through the Microsoft Dynamics GP 10.0 product lifecycle, mainstream support ending 10/9/2012 and extended support ending 10/10/2017.
Resources are available to help you:

Management Reporter Landing Page for Partners
Management Reporter Landing Page for Customers

Microsoft Management Reporter Installs and Service Pack Overview
Management Reporter Benefits & Features Presentation
DemoMate Demos:

Management Reporter Long Installer
Management Reporter Short Installer
Management Reporter Audio Installer
Training Web Seminars:

Management Reporter Overview
What’s New in Management Reporter
Management Reporter Installation
Learning Snack
Online Learning:

All Management Reporter Online Learning (18 Titles Available)

Microsoft has Scheduled System Downtime

To facilitate necessary online system updates, there will be no access to My Messages, PartnerSource, CustomerSource, and Order Central from Saturday, February 12, 2011 starting at 8:00 a.m. CST until 6:00 p.m. CST on Saturday, February 12, 2011. We apologize for any inconvenience caused by this maintenance.

Admiral Consulting Group Announces its Partnership with Appolis

Appolis- the Art of Inventory WithoutWire™ (WoW); Warehouse Management Solution
We believe there is an art to how you manage your inventory. Our solution process starts with a deep dive into your business challenges. Together, we create a vision with an “artistic” flair for process optimization, combined with the “science” of WithoutWire. The art of inventory is borne of three (3) key ingredients: trusted advisor, adaptive architecture, and our WithoutWire intuitive technology. Our mission is to skillfully apply our Art of Inventory to your current warehouse canvas and deliver an inventory management masterpiece.

Trusted Advisor – Customers gain confidence through our long term relationships and commitment to customer satisfaction. They value our industry insight, creative solutions and timely support.

Adaptive Architecture – WithoutWire is built on the latest Microsoft platform including: .NET Framework, Windows Mobile, Internet Information Server, SQL Server, and Office Integration. By adopting the latest Microsoft product offering we leverage the leading technology to keep your investment up-to-date.

WithoutWire Intuitive Technology – Provides Intuitive icon user interface, Robust Configurations to support warehouse operations (Easy multi-bin inventory flexibility, Multiple Units of Measure – decimals, Process flows), Traceability with FIFO lot/serial tracking,Intelligent license plates for container/workflow optimization, Real-time notification of tasks directing handheld operator, and Wave order and route optimization.

www.appolis.com

Bonus Depreciation Provision for Businesses

President Obama signed House Bill H.R. 4853 (Tax Relief, Unemployment Insurance Reauthorization, and Job Creation Act of 2010) into law on December 17, 2010. H.R. 4853 includes a two-part extension of the bonus depreciation provision for all businesses, regardless of size. The potential tax benefits may be useful to your organization.

On December 17, 2010, President Obama signed into law House Bill H.R. 4853. This new law could allow businesses to write off an additional 100% of the cost of qualifying assets (including software) acquired and placed into service after September 8, 2010 through December 31, 2011. This law could also allow businesses to write off an additional 50% of the cost of qualifying assets placed into service after December 31, 2011 through December 31, 2012. This bill was signed in an attempt to encourage capital investment through 2012.

We want to let you know about this bill now because some of its provisions will only apply to qualifying assets put into service in 2010 and 2011. Further, there is no guarantee that a similar bill will be signed into law in 2013. As such, it is possible that certain tax benefits offered by this bill will only be applicable to qualifying asset purchases that occur over the next two years.

To further illustrate the potential tax benefits that this bill may offer to you, we can send you a copy of the text of the bill upon request. We encourage you to review the bill and its implications together with a qualified tax advisor.

Not using CustomerSource to stay in-the-know? We show you how on 1/26, 10:00am Pacific.

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Staying in-the-know about significant product issues, Service Packs, and Hotfixes is critical to keeping your Dynamics GP or SL system running smoothly with as few issues as possible.

It’s simple and quick to stay informed—Just log into Microsoft’s CustomerSource web site and subscribe to receive key information. 

Join our one-hour webinar on January 26, 2011 at 10:00am, and we’ll show you just how to do it!

Plus, during the webinar you learn how to access the following tools and training:

  • Product tips
  • Knowledge bases
  • Around-the-clock access to training
  • Communities, where you can share information and best practices with other Dynamics users
  • Submit product feedback
  • Find third-party products
  • News and events

To register for the webinar, please click on this link: https://www1.gotomeeting.com/register/773002945.

Did you know that free Dynamics GP e-Learning is available to you on CustomerSource?

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Log in to your CustomerSource account and go to Training | E-Learning! Can’t find it? Give us a call!

Microsoft Dynamics CRM 4.0: 90-Day Trial (CRM Only)

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Microsoft Dynamics CRM 4.0 is available as a 90-day trial version in each language in which Microsoft Dynamics CRM 4.0 is available.Each trial version can be converted to full use by applying a commercial license key in the License area of Microsoft Dynamics CRM Deployment Manager. Call us for more details.