Microsoft Dynamics Support business hours are:

Monday – Wednesday, & Friday, 8:00 A.M. – 8:00 P.M. Central time
Thursday, 10:00 A.M. – 8:00 P.M. Central time
Exceptions:

The Developer (Tools) support team’s regular business hours are:

Monday – Wednesday, & Friday, 8:00 A.M. – 5:00 P.M. Central time
Thursday, 10:00 A.M. – 5:00 P.M. Central time

Microsoft Office Accounting (MOA) support team’s regular business hours are:

Monday – Friday, 8:00 A.M. – 8:00 P.M.
Microsoft Dynamics Retail Management System (RMS) and Microsoft Dynamics POS:

24×6 eSupport is offered Sunday 2:00 P.M. – Saturday 2:00 P.M (excluding holidays)
The support hours for Microsoft Dynamics teams will be affected by the following holidays. All of the times listed are Central time.

These hours do not apply to the 24X7 severity level 1, A or system down requests.
Please note that MOA support hours are not affected and will be open during regular business hours.

Memorial Day
Phone Hours

Friday, May 27
8 a.m. – 8 p.m. (Normal Business Hours)

Monday, May 30
Closed

Tuesday, May 31
8 a.m. – 8 p.m. (Normal Business Hours)

4th of July
Phone Hours

Friday, July 1
8 a.m. – 8 p.m. (Normal Business Hours)

Monday, July 4
Closed

Tuesday, July 5
8 a.m. – 8 p.m. (Normal Business Hours)

Labor Day
Phone Hours

Friday, September 2
8 a.m. – 8 p.m. (Normal Business Hours)

Monday, September 5
Closed

Tuesday, September 6
8 a.m. – 8 p.m. (Normal Business Hours)

Whenever you have a support question, use CustomerSource (https://mbs.microsoft.com/support/newstart.aspx) as a way to find the technical information you need. Features such as Knowledge Base, Technical FAQ and Discussion forums are available 24 hours a day, seven days a week.